Willow Tree Cottages Policy Agreement
Property: Combined to include 381, 385, and 389 Center Street, Douglas, Michigan.
You must be at least 23 years of age to make a reservation. Any person that misrepresents themselves as being of age will forfeit their reservation, monies paid, and rights to stay at Willow Tree Cottages.
To complete your reservation, mail a 50% deposit by check or cashier’s check. To confirm reservations, a 50% deposit by check, money order, cashier’s check or credit card. The remaining 50% balance is due (10) ten days prior to the date of Check-In. If the reservation is made within (14) fourteen days of the Check-In then the entire amount must be paid in full including all fees and taxes. Once final payment is received a confirmation will be sent to the e-mail address provided. Taxes include a 6% state sales tax plus a 3% local room assessment. Minimum stay is (3) three days. You will be responsible for any damage that may occur during your stay, including excessive cleaning due to lack of daily care. This will be charged to your credit card on file.
Personal checks are not accepted if payment is received within (14) fourteen days of your arrival date. Only cash or money order will be accepted.
Each cottage comes complete with full kitchen, TV, Wi-Fi, coffee maker, furniture, access to shared gas grills and fire pit.
Cancellations and “No Shows”
Regardless of your reservation date, the following applies:
- More than (30) days prior to your Check-in date, we will refund 50% of your payments.
- Less (30) days prior to your Check-in date, we do not refund your payments.
Check-in is after 3:00pm the date of your arrival. Please do not arrive earlier unless other arrangements are made prior to the date of your check-in.
State law prohibits smoking within the cottages and Willow Tree Cottages prohibits smoking within the vicinity of or around the cottages. If smoking is detected the day of your departure, a $300.00 fee will be will be applied to your credit card on file.
Willow Tree Cottages does not allow pets of any kind on the property or within the cottage. Please be advised any pet, yours or a visitors will result in a $300.00 charge to your card on file plus any damages that may result Willow Tree Cottages reserves the right to ask a guest to leave without a refund if these policies are not followed.
Each cottage has its own maximum occupancy:
- The Willow (389 Center): 10
- The Guest Nest (385 Center): 4
- The Owl (381 Center): 5
If additional guests are discovered above the cottage’s stated occupancy you will forfeit your stay and be asked to leave immediately. We request that guests visiting your cottage depart no later than 11 pm to respect other guests.
The space on the side of the cottages along Helmer Street is reserved for our guests. Willow Cottage guests may use the small concrete drive off of Center. All guests must park in the parking areas of Willow Tree Cottages, and not on neighboring properties. Tents of any kind are prohibited on the property. Campers and RVs are prohibited from parking on or around the property. Persons staying in any camper, tent, or RV nearby are prohibited from using the facilities at Willow Tree Cottages at all times.
Willow Tree Cottages includes high speed wireless internet access. Access and quality of the service is not guaranteed. We ask that our guests to refrain from streaming music, radio, or video as this can reduce access for other guests.
- Check-out is no later than 10:00am unless other arrangements have been made prior to your check-out date. Later check out times may be available for an additional charge depending on availability.
- Please leave the cottage in good condition.
- Clean out the refrigerator and freezer.
- Place the keys on the kitchen table and leave your cottage unlocked as you leave.
- Please wash all dishes and put them away. Dish soap is provided.
- Dispose of all trash in the dumpster prior to leaving.
- If you have moved any indoor or outdoor furniture, please return it to its original location.
- Turn off all lights, air conditioning unit, and unplug coffee pot.
- Please place all used linens and towels in provided laundry basket and leave out for our cleaning crew.
Each guest is provided with one key to the Cottage and one key to the Guest Utility room. Replacement for lost or stolen keys will be subject to a $25.00 fee and will be applied to the credit card on file.
If illegal activities are detected then you will be instantly removed from the property and forfeit all fees paid. If noise complaints lead to an investigation by the local police then you will be asked to leave the property and forfeit all fees paid.
As in any home, appliances, A/C and heating units, TV, gas grill, etc. may potentially malfunction. We cannot offer refunds or discounts for such malfunctions; we will make every effort to correct any deficiencies as soon as possible during your stay. Please report all maintenance issues immediately.
Willow Tree Cottages, LLC is not responsible for damages (physical or property) to items from amenity malfunctions. Willow Tree Cottages, LLC is not responsible for lost or stolen property while on or around the property or acts of nature such as weather or power outages.